Key information
Multiple users on social media have reported an issue where unauthorized members are being added to their PlayStation Network families. These reports indicate that unknown child accounts are appearing within existing family groups without the consent of the account holders.
The PlayStation family feature is designed to allow administrators to group accounts for parental control management. Users can verify their current family members by accessing the family management section within their account settings.
As of the time of writing, there have been no official announcements or guidance provided by the Japanese PlayStation official X accounts or customer support channels. Sony has reportedly informed the Sankei Shimbun that they are currently investigating the situation.
Official PlayStation support documentation notes that family administrators are unable to remove child accounts once they have been registered to a family. Affected users are advised to contact PlayStation support directly if they discover unauthorized activity.
