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A Reddit user recently reported a concerning experience involving an ASUS Zephyrus G14 laptop sent for repair under an extended warranty in the Netherlands. The owner claims that after the motherboard was replaced, the device was returned missing a 16 GB SODIMM RAM stick that was originally part of the 32 GB configuration.
The laptop model GA402XY features 16 GB of soldered memory alongside a single 16 GB SODIMM module. According to the user, the repair process resulted in the removal of the removable stick, leaving the machine with only the soldered memory. The owner has provided purchase receipts to ASUS support as evidence of the original specifications but reports that the company has not yet acknowledged the discrepancy.
While some observers speculate that the omission might be a simple oversight during the motherboard replacement, others have suggested potential issues within the repair center. The lack of a formal resolution from ASUS customer support has left the user without a fix for the missing hardware, prompting them to advise others to remove removable components before shipping devices for service.
The online discussion surrounding this incident includes various anecdotal reports of similar hardware discrepancies involving multiple laptop brands. These accounts highlight broader concerns regarding the consistency of repair services, though these remain unverified claims from the community rather than official statements from the manufacturers involved.
