Riot refund method: LoL RP/purchase cancellation and refund and Valorant VP/skin inquiry

This is information for those who want to receive a refund for games or items paid for at Riot Games / LoL / VALORANT. First, check the actual seller of the receipt and follow the steps to submit it to the account you purchased it from. We've even outlined how to inquire when you don't see the refund button and how to check the results.

1. Check if my purchase is eligible for a refund

Riot's global policy states that you can request a cash refund from support within 14 days of purchase if you haven't spent any of the game currency you purchased with cash or used any refundable content. Account country policies and game-specific conditions apply together. Cancellation and refund of content purchases that are returned in game currency are different from requests to receive money back to the original payment method.

2. Changes by game, DLC, and subscription

LoL·PC TFT has separate rules for using refund tokens. The global document explains refundable purchases within the last 90 days, a maximum of 3 tokens, and 1 replenishment per year when there are less than 3 remaining. Eligible content unused within 14 days may be processed without a token. VALORANT checks unused VP and unused refundable content, and compares exclusion conditions such as use, upgrade, and bundle on individual pages. PC token rules do not apply to purchases of mobile TFTs.

3. Materials to prepare before application

Order number, payment date and time, product name/edition, amount/currency, actual payment destination, account country, execution/use status are organized in one note. If there is an error, write down the error code, when it occurred, and what action you have already tried. Attach only the part of the receipt screen that shows your account email and order to official private inquiries and do not post it in public comments.

4. Proceed with refund application step by step

1. Confirm your actual payment source and Riot account country. If you paid through Apple, Google, or Console, go to the store's cash refund procedure.
2. Record the purchase date and usage status of items, skins, and currency in the in-game purchase history.
3. Select League of Legends or VALORANT from the Riot Support Hub.
4. LoL checks client purchase history for refundable items and token usage. For cash returns or items that do not have a button, please contact purchase/payment support.
5. VALORANT checks eligible items through the login/purchase history inquiry path in the official refund information. If a refund request path is provided in the support documentation, use that guidance.
6. Check whether the processing result is a return of RP/VP or a return of the original payment method, and save the request number and response.

5. When it is not on the list or the money is not visible after approval

Do not use the skin with the skin installed or write the upgraded status as unused. The policy can even determine which mode you used it in, so read the game-specific usage definitions first. Refunding a product purchased with RP does not deposit cash into your bank account. Event passes, bundles, gifts, and consumable items have different refundability than regular content. Card payment disputes may be linked to account restrictions, so check official support results and instructions first.

6. Contact customer support

In the Support Hub, select Game → Payment/Purchase Issues and log in to submit an inquiry. Fill out your Riot ID, account country, payment receipt, item purchase date, whether you used or upgraded it, and even your preferred return method. If you write in the first sentence whether you want your RP refunded or your money returned, the direction of consultation will be clear. If you receive a response for the same incident, use the case number to ask additional questions.

7. Inquiry that can be rewritten as is

The sentence below is an example of an inquiry message sent to customer support and is not a method of bypassing approval. Replace the parentheses with actual information and erase anything that does not apply to your situation. In particular, whether it is used or when it is first run is stated truthfully.

Title: [Riot Games / LoL / VALORANT] Purchase Refund / Payment Inquiry
Order number: [Order number on receipt]
Product Name/Edition: [Game / DLC / Subscription Name]
Purchase date/amount/currency: [Date and actual amount]
Purchase place/account country: [store and country]
Run/Use: [Play time / Not used]
Problem: [When it occurred and the actual reason]
Actions already attempted: [Actions and Results]
Request: [Refund availability / Confirm order / Check processing status]
Existing application number: [Enter if available]

8. Check after submission

Save the application completion screen and confirmation email and check the status of your request first. Reviewing, approval, rejection, and waiting for payment company reflection are different states. If denied, check what conditions were applied and supplement the original request as new evidence becomes available. Even if a refund is approved, check separately whether automatic renewal has been canceled. The process is completed by confirming the final return method and changes in game/item usage rights.

Source and verification criteria

Written by the TroubleMaker operations team based on the original instructions confirmed on October 7, 2026. The images below are schematics I created to explain the procedure and are not actual account screens or proof of application completion. Menu names and terms of provision may vary depending on account country, product, or update, so please check the original page as well.

Riot Global Refund/Token Policy

VALORANT Official Refund Information

Official support for each Riot game