PS5·PS4 store refund method: Korean account, PS Plus, KakaoTalk consultation

This is information for those who wish to receive a refund for games or items purchased through their PlayStation Store Korean account. First, check the actual seller of the receipt and follow the steps to submit it to the account you purchased it from. We've even outlined how to inquire when you don't see the refund button and how to check the results.

1. Check if my purchase is eligible for a refund

The Korean PlayStation customer support page states that the game/DLC has not been used or streamed and that requests must be made within 14 days of purchase. Please check the cancellation policy and product type to see if this product is downloadable or pre-installed. Defective content and rights under local laws will be notified separately, and the terms and conditions of overseas accounts do not apply to Korean accounts.

2. Changes by game, DLC, and subscription

For regular services such as PS Plus on the Korea page, you may request a full refund within 14 days from the date of initial purchase or renewal, and thereafter request a partial refund based on a pro-rata calculation of the unused period. Also check the calculations for free trial start and event add-on periods. Pre-orders are subject to conditions depending on the release date, time of purchase, and whether or not the product has been downloaded. Refund of unused wallet balance may require separate consultation and documentation.

3. Materials to prepare before application

Order number, payment date and time, product name/edition, amount/currency, actual payment destination, account country, execution/use status are organized in one note. If there is an error, write down the error code, when it occurred, and what action you have already tried. Attach only the part of the receipt screen that shows your account email and order to official private inquiries and do not post it in public comments.

4. Proceed with refund application step by step

1. Make sure your PlayStation account is in Korea and log in to Web Account Management with that account.
2. Open Transaction History and find the order by matching the purchase date range.
3. Check the eligibility requirements for the correct type among game/DLC, subscription, or pre-order in the official Korean refund information.
4. If a refund request button is provided in your usage history, follow the on-screen instructions.
5. If the button is missing or the process is blocked, use Start KakaoTalk Consultation at the bottom of the official Korean refund guide. Go to the official channel linked on that page.
6. Keep the registration number and consultation record, and check whether the refund has been refunded to the original payment method or PSN wallet after approval.

5. When it is not on the list or the money is not visible after approval

In-game consumables can be delivered the next time you launch the game after purchase, or applied immediately upon in-game purchase. Don't assume an item is unused just because you haven't played it yet. Since the voucher is a product purchased from an outside retailer, please contact the retailer. You must confirm each subscription refund and auto-renewal cancellation to prevent subsequent charges. The Korean page informs you that you can receive a refund within 10 days, but check first whether it is approved and the method of return.

6. Contact customer support

KakaoTalk is accessed through the connection button on the official PlayStation support page rather than the channel of the same name found through search. Please provide your online ID, order number, purchase date, content name, and whether you use or download it during the consultation. Copies of bank accounts, etc. are sent through a private reception channel only when it is indicated that they are items requiring official consultation. For overseas accounts, please select the support page for the account country for consultation.

7. Inquiry that can be rewritten as is

The sentence below is an example of an inquiry message sent to customer support and is not a method of bypassing approval. Replace the parentheses with actual information and erase anything that does not apply to your situation. In particular, whether it is used or when it is first run is stated truthfully.

Title: [PlayStation Store Korean Account] Purchase Refund / Payment Inquiry
Order number: [Order number on receipt]
Product Name/Edition: [Game / DLC / Subscription Name]
Purchase date/amount/currency: [Date and actual amount]
Purchase place/account country: [store and country]
Run/Use: [Play time / Not used]
Problem: [When it occurred and the actual reason]
Actions already attempted: [Actions and Results]
Request: [Refund availability / Confirm order / Check processing status]
Existing application number: [Enter if available]

8. Check after submission

Save the application completion screen and confirmation email and check the status of your request first. Reviewing, approval, rejection, and waiting for payment company reflection are different states. If denied, check what conditions were applied and supplement the original request as new evidence becomes available. Even if a refund is approved, check separately whether automatic renewal has been canceled. The process is completed by confirming the final return method and changes in game/item usage rights.

Source and verification criteria

Written by the TroubleMaker operations team based on the original instructions confirmed on October 7, 2026. The images below are schematics I created to explain the procedure and are not actual account screens or proof of application completion. Menu names and terms of provision may vary depending on account country, product, or update, so please check the original page as well.

Korean PlayStation refund request and conditions by type

Korean PlayStation Customer Support

US account refund information · For country comparison