Nintendo eShop refund/inquiry method: Wrongly purchased game, reservation cancellation, unknown payment

This is information for those who want to receive a refund for games or items purchased through Nintendo eShop. First, check the actual seller of the receipt and follow the steps to submit it to the account you purchased it from. We've even outlined how to inquire when you don't see the refund button and how to check the results.

1. Check if my purchase is eligible for a refund

Nintendo eShop download products do not have a 14-day, 2-hour change of mind refund rule like Steam. The Japanese guide explains that after purchasing a download product, cancellation or refund is not possible, regardless of whether it is used or downloaded, and for other regions, you must check the terms and conditions and regional rights at the time of purchase. If you purchased it in Korea, please contact Nintendo Korea based on your Korean account and purchase receipt.

2. Changes by game, DLC, and subscription

Reception details are different for download games/DLC, prepaid balance/number, physical package, Nintendo Switch Online subscription, and pre-order. For returns of physical products, priority is given to the retailer where the purchase was made, and local regulations of foreign e-shops are checked separately. There is a point at which reservations can be canceled before payment is completed, so you must distinguish whether it is a reservation that has not yet been billed or a paid download product. Termination of subscription renewal is different from requesting a refund of already paid fees.

3. Materials to prepare before application

Order number, payment date and time, product name/edition, amount/currency, actual payment destination, account country, execution/use status are organized in one note. If there is an error, write down the error code, when it occurred, and what action you have already tried. Attach only the part of the receipt screen that shows your account email and order to official private inquiries and do not post it in public comments.

4. Proceed with refund application step by step

1. Check the country/region of your Nintendo Account and the retailer indicated on your order receipt.
2. Record the game/DLC name, amount, payment date, and pre-order status in the purchase history. Also check whether the edition you selected incorrectly or the main game requires DLC.
3. Find the problem in the account/eShop related information on the Nintendo Korea Support website.
4. Write an inquiry by distinguishing the actual reason among simple change of mind, duplicate charges, unrecognized payment, or technical defect.
5. Please send your request through Nintendo Korea Customer Support’s current inquiry channel. Before making a reservation payment, first check the reservation order cancellation item in your account and the official cancellation information.
6. Keep your response and receipt number. If your refund is not approved, ask the same inquiry to determine the reason and whether additional information is needed.

5. When it is not on the list or the money is not visible after approval

The Korean customer support page lists operating hours as 1670-9900 and weekdays 09:30–17:30. This is based on the Korean customer center's local time. Please check the original for public holidays and operational changes. For unknown payments, we first compare purchases on family accounts and shared devices, and if the purchase is not ours, we use the official account security and payment investigation route. If you see a charge twice, also check your credit card company information to see if the pending card approval and confirmed purchases are separate.

6. Contact customer support

The consultation includes Nintendo Account identification information, country of purchase, order number, purchased games/DLC, and when the problem occurred. If it is an error, add the device model and error code, and directly ask if a refund is possible and any proof required. Contacting customer support does not guarantee a refund. If you have already received a response, provide the application number to continue consultation and do not try to apply different regulations by changing the country.

7. Inquiry that can be rewritten as is

The sentence below is an example of an inquiry message sent to customer support and is not a method of bypassing approval. Replace the parentheses with actual information and erase anything that does not apply to your situation. In particular, whether it is used or when it is first run is stated truthfully.

Title: [Nintendo eShop] Purchase Refund / Payment Inquiry
Order number: [Order number on receipt]
Product Name/Edition: [Game / DLC / Subscription Name]
Purchase date/amount/currency: [Date and actual amount]
Purchase place/account country: [store and country]
Run/Use: [Play time / Not used]
Problem: [When it occurred and the actual reason]
Actions already attempted: [Actions and Results]
Request: [Refund availability / Confirm order / Check processing status]
Existing application number: [Enter if available]

8. Check after submission

Save the application completion screen and confirmation email and check the status of your request first. Reviewing, approval, rejection, and waiting for payment company reflection are different states. If denied, check what conditions were applied and supplement the original request as new evidence becomes available. Even if a refund is approved, check separately whether automatic renewal has been canceled. The process is completed by confirming the final return method and changes in game/item usage rights.

Source and verification criteria

Written by the TroubleMaker operations team based on the original instructions confirmed on October 7, 2026. The images below are schematics I created to explain the procedure and are not actual account screens or proof of application completion. Menu names and terms of provision may vary depending on account country, product, or update, so please check the original page as well.

Nintendo Korea official support

Caution when purchasing from Japanese e-shops · Japanese account conditions

UK download purchase refund information · UK account terms