Battle.net refund/inquiry method: Check Korean regulations, Battle Coin, and game-specific conditions

This is information for those who want to receive a refund for games or items paid for through Battle.net / Blizzard. First, check the actual seller of the receipt and follow the steps to submit it to the account you purchased it from. We've even outlined how to inquire when you don't see the refund button and how to check the results.

1. Check if my purchase is eligible for a refund

Blizzard's English global refund policy states that it does not apply to Korea and Mainland China. Therefore, the global 14-day/2-hour rule should not be applied to Korean accounts. In Korea, select the purchased game, service, or battle coin item from the Battle.net game refund guide and check the regulations for each. Even if it is a game from the same company, availability and expiration date vary depending on the product type.

2. Changes by game, DLC, and subscription

According to official information in Korea, you can request a refund for a battle tag change ticket if it is within 7 days of purchase and have not yet been used, and you can also request a refund for WoW tokens if it is within 7 days of purchase and have not been used yet. Some products are considered used even when registered at the auction house, so please check the usage status accurately. Refund fees for unused and already used Battle Coins may vary depending on the number of days elapsed since purchase, so we distinguish between refunds of the entire balance and cancellation of specific orders. For paid games and expansions covered by the overseas global policy, the refund request must be made within 14 days of purchase and play time must be 2 hours or less. These global conditions are not a common refund rule for Korean accounts.

3. Materials to prepare before application

Order number, payment date and time, product name/edition, amount/currency, actual payment destination, account country, execution/use status are organized in one note. If there is an error, write down the error code, when it occurred, and what action you have already tried. Attach only the part of the receipt screen that shows your account email and order to official private inquiries and do not post it in public comments.

4. Proceed with refund application step by step

1. Check the country and actual payment location of your Battle.net account. Payments for Apple, Google, Steam, and consoles are requested from the relevant store.
2. Record the order number, payment date, amount, and game/service name in your account purchase history. Distinguish between purchasing Battle Coins and ordering using Battle Coins.
3. In the Korean Battle.net game refund guide, select the relevant game and product tab to compare the conditions.
4. At Blizzard Korea Customer Support, select the relevant game → Payment/Refund Issues and place an order.
5. If an automatic refund service is provided, proceed first, and if it is not resolved, send detailed reasons through the inquiry form on the same screen.
6. Save the receipt number and answer and check whether the return method is cash, original payment method, or battle coin.

5. When it is not on the list or the money is not visible after approval

The Korean guide separately explains returns of products purchased with Battle Coins and requests to receive those coins back in cash. If you want a cash refund as well, please clearly state it in the application form and check the current balance and fee conditions. Items that require confirmation of the subscriber's name will be submitted through the official, private application route. Different terms and conditions may apply to WoW usage hours, immediate guild services, card packs and opened bundles.

6. Contact customer support

Game bug inquiries and payment refunds have different support menus. Select Payment/Refund on the support page and send us your game, order, and usage history. For international accounts, additionally check the policy documents for the actual account country. Call of Duty's in-game ID and battle tag change rights are different services, so write down the exact name of the service you paid for. If a fee or reason for exclusion is provided in the answer, we will ask for the calculation basis and actual refund amount.

7. Inquiry that can be rewritten as is

The sentence below is an example of an inquiry message sent to customer support and is not a method of bypassing approval. Replace the parentheses with actual information and erase anything that does not apply to your situation. In particular, whether it is used or when it is first run is stated truthfully.

Title: [Battle.net / Blizzard] Purchase Refund / Payment Inquiry
Order number: [Order number on receipt]
Product Name/Edition: [Game / DLC / Subscription Name]
Purchase date/amount/currency: [Date and actual amount]
Purchase place/account country: [store and country]
Run/Use: [Play time / Not used]
Problem: [When it occurred and the actual reason]
Actions already attempted: [Actions and Results]
Request: [Refund availability / Confirm order / Check processing status]
Existing application number: [Enter if available]

8. Check after submission

Save the application completion screen and confirmation email and check the status of your request first. Reviewing, approval, rejection, and waiting for payment company reflection are different states. If denied, check what conditions were applied and supplement the original request as new evidence becomes available. Even if a refund is approved, check separately whether automatic renewal has been canceled. The process is completed by confirming the final return method and changes in game/item usage rights.

Source and verification criteria

Written by the TroubleMaker operations team based on the original instructions confirmed on October 7, 2026. The images below are schematics I created to explain the procedure and are not actual account screens or proof of application completion. Menu names and terms of provision may vary depending on account country, product, or update, so please check the original page as well.

Refund policy for each Battle.net game in Korea

Korean Blizzard Customer Support

Blizzard Global Policy: Excluding Korea